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Booking Conditions Your Contract is withThe FreedomTravel Group Limited a member of ABTA YOUR HOLIDAY CONTRACT When you make a booking the contract is made with you the client being any person travelling or intending to travel on a tour operated by the company named above on the terms of these booking conditions and it includes all matters arising from it and is subject to English law and the exclusive jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so. No variation of these terms will be valid unless confirmed in writing by us. A contract will exist as soon as we issue our confirmation invoice. By making a booking the lead passenger confirms that all persons names in the booking and their personal representatives have agreed to be bound by these conditions and the terms of its suppliers. YOUR FINANCIAL PROTECTION We provide full financial protection for our UK flight based package holidays through our AirTravel Organisers Licence number 6042. When you buy an ATOL protected flight or flight inclusive holiday fromThe FreedomTravel Group Limited you will receive an ATOL certificate.This lists the flight accommodation car hire andor other services that are financially protected where you can get information on what this means for listed on the ATOL Certificate or a suitable alternative. In some cases we arent able to do so for reasons of insolvency an alternative ATOL holder may provide you with the services you bought or a suitable alternative at no extra cost to you. You agree to accept in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However you also agree that in some cases it will not be possible to appoint an alternative ATOL holder in which case you will be entitled to make a claim under the ATOL scheme or your credit card issuer where applicable For Packages which depart from the Isle of Man we provide financial protection through an insurance scheme with Rock Insurance.The details of that protection may be provided on request which detail that customers have protection of a maximum of 3000 per person towards a financial failure that would disrupt your holiday plans. ABTA We are a Member of ABTA membership number W6417. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract.The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs.The upper limit on claims is 5000 per person and 25000 per booking form.The scheme doesnt apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of 1500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com . YOUR HOLIDAY PRICE POLICY You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. When you make your booking you must pay a minimum deposit of 130 per person excluding infants under two years of age at the date of return. Should your booking include budget or scheduled flights low cost airlines cruises or other special arrangements the deposit required may vary up to the full ticket price. You will be advised of the required amount of the deposit at the time of booking. The balance of the price of your travel arrangements must be paid at least 14 weeks before your departure date. Balance due dates may vary where scheduled flights are included and where ticketing deadlines are unexpectedly brought forward this may result in a request for earlier payment. If the deposit andor balance are not paid on time we reserve the right to cancel your travel arrangements and retain your deposit. All monies you pay to the travel agent are held by him on our behalf at all times.The price of your holiday may change after you have booked due to changes in transportation costs including the cost of fuel dues taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2 of the price of your travel arrangements which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that plus an administration charge of 1.00 per person together with an amount to cover agentscommission. If this means that you have to pay an increase of more than 10 of the price of your travel arrangements you will have the option of accepting a change to another holiday if we are able to offer one or cancelling and receiving a full refund of all monies paid except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above by more than 2 of your holiday cost then any refund due will be paid to you. However please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. IFYOU CHANGEYOUR BOOKING If after our confirmation invoice has been issued you wish to change your travel arrangements in any way for example your chosen date or accommodation we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be made in writing from the person who made the booking or your travel agent.You will be asked to pay an administration charge of 25 and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note Certain travel arrangements e.g. ApexTicketsLow Cost Flights may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100 of that part of the arrangements. IFYOU CANCELYOUR BOOKING You or any member of your party may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements you will have to pay cancellation charges as follows Period before departure within which written cancellation is received byThe FreedomTravel Group Limited. Amount of cancellation charges shown as a percentage of the booking price. More than 98 days Deposit 57-98 days 30 or deposit if greater 29-56 days 50 or deposit if greater 22-28 days 75 or deposit if greater 8-21 days 90 or deposit if greater 7 days or less 100 Bookings that include BudgetLow Cost or Schedule Flights andor cruise may incur different cancellation charges. Please enquire at the time of booking. Note if the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.The full insurance premium is retained in the event of cancellation. IFWE CHANGE OR CANCELYOUR BOOKING As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. If we make a major change to your holiday we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements accepting an offer of alternative travel arrangements of comparable standard from us if available we will refund any price difference if the alternative is of a lower value or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation see below.These options dont apply for minor changes. Examples of minor changes include alteration of your outwardreturn flights by less than 12 hours changes to aircraft type change of accommodation to another of the same or higher standard changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change. We will not cancel your travel arrangements less than 14 weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if e.g. the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us if available we will refund any price difference if the alternative is of a lower value. In some case we will pay to you compensation. If we cancel or make a major change we will pay compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure.The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Period before departure within which a major change or cancellation is notified to you or your travel agent. Creditcompensation per full fare paying passengers excluding infants. More than 98 days Nil 43-98 days 10 29-42 days 20 8-28 days 30 0-7 days 40 For children invoiced at reduced rates creditcompensation will be paid on a pro rota basis of the adult rate. Force Majeure We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include for example war threat of war riot civil disobedience or strike industrial dispute terrorist activity and its consequences acts of god natural or nuclear disaster fire adverse weather conditions unavoidable technical or maintenance problems with transport providers closure of airports epidemics pandemics or any unforeseeable or unavoidable event beyond our control. In accordance with EU Directive EC No. 21112005 article 9 we are required to bring your attention the existence of acommunity list which contains details of air carriers that are subject to an operating ban with in the EU Community.The community list is available for inspection at httpec.europa.eutransportair-banlist_en.htm In accordance with EU regulations we are required to advise you of the actual carrier operating your flightconnecting flighttransfer. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. IFYOU HAVE A COMPLAINT If you have a problem during your holiday it is of the utmost importance that you immediately bring it to the attention of the relevant person for example the resort representative hotel manager or transport agent who will endeavour to put things right. If your complaint is not resolved locally you should contact us on 0800 9839000 to advise us of the problem so that we may endeavour to resolve it. However should a problem remain unresolved a complaint should be made in writing within 28 days of your return home to Customer RelationsThe FreedomTravel Group Limited 1st Floor 1Tabley Court Stamford Street Altrincham Cheshire WA141EZ giving your booking reference and all other relevant information. Please keep your letter concise and to the point.This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as any resort representative without delay and complete a report form whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract please also see the clause titledABTA above. OUR LIABILITYTOYOU If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you an appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to you or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable or unusual and unforeseeable circumstances beyond our control the consequences of which could not have been avoided even if all due care had been exercised or an event which we or our suppliers even with all due care could not foresee or forestall. Our liability except in cases involving death injury or illness shall be limited to a maximum of 3 times the cost of your travel arrangements. Our liability will also be limited in accordance with andor in an identical manner to a The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract and b Any relevant international convention for example the Montreal Convention in respect of travel by air the Athens Convention in respect of travel by sea the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation which limit the amount of compensation that you can claim for death injury delay to passengers and loss damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companiescontractual terms or the international conventions from our offices Customer RelationsThe Freedom Travel Group Limited 1st Floor 1Tabley Court Stamford Street Altrincham Cheshire WA141EZ Under EU law Reg 2612004 you have rights in some circumstances to refunds andor compensation from your airline in cases of denied boarding cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund andor compensation from us is set out in these terms and conditions. If any payments to you are due from us any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the AirTransport UsersCouncil on 020 7240 6061 www.auc.org.uk NBThis clause doesnt apply to any separate contracts you may enter into for excursions or activities whilst on holiday. PROMPT ASSISTANCE IN RESORT If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services or as a result of failures due to unusual and unforeseeable circumstances beyond our control the consequences of which could not have been avoided even if all due care had been exercised or an event which we or our suppliers even with all due care could not foresee or forestall and you suffer an injury or other material loss we will offer you such prompt assistance as is reasonable in the circumstances. PASSPORTVISA IMMIGRATION ANDVACCINATION REQUIREMENTS A full British passport valid for at least 6 months beyond the end of your holiday is required for travel your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies andor Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport visa or immigration requirements or if you are not in possession of the relevant vaccination certificates. It is also your responsibility to arrange adequate insurance cover for your trip and to take relevant details of the policy with you. EXCURSIONS Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. TRANSPORTATION It is your responsibility to ensure that you arrive in good time to board all flights or other methods of transportation.To assist you we will notify you of the time by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation but reserve the right to recover from you any costs we incur in making such arrangements. Any rail road and other departure times are supplied by the carriers.They are subject to inter alia air traffic control restrictions weather conditions the need for constant maintenance and the ability of passengers to check in on time.There is no guarantee that departures will take place at the times shown on your tickets.The timings are estimates only.The FreedomTravel Group Limited does not have any liability to you for any delays that may arise. Further your dealings with all carriers are subject to the conditions of the carrier some of which may limit or exclude liability. Where we are in a position to do so we will give you information before you book concerning the airline on which you will fly your airport of destination and type of aircraft on which you will travel. However if any of these details change subsequently and you choose to cancel as a result our normal cancellation charges will apply. Any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved. MISCELLANEOUS Conditions ofTravel We reserve the right to require any passenger to produce medical evidence of their fitness to travel. Passengers with a disability which may require special treatment or assistance must adviseThe FreedomTravel Group Limited in writing of the condition so that appropriate advice and assistance can be given. NB Passengers may be refused passage where as a result of failing to notifyThe FreedomTravel Group Limited appropriate arrangements cannot be made. The FreedomTravel Group Limited has no control over the allocation of airline seats and cannot guarantee any seat requests. Baggage allowance will vary by destination-please check with the airline used for details. Passengers are advised that most airlines operate a non-smoking policy. We reserve the right to determine the hotel air carrier flight routing flights will not necessarily be direct or non-stop and airport for all holidays advertised. Special Requests Where special requests for flight seats room allocation diet considerations etc are required we must be made aware of them at time of booking. Whilst every effort will be made to ensure that these requests are fulfilled they cannot be guaranteed. FurthermoreThe FreedomTravel Group Limited will not be liable for claims for consequential loss where written advice of special needs and requirements has not been received in writing at the time of booking. Where special requests for flight seats are passed on byThe FreedomTravel Group Limited to an airline the confirmation of seat numbers is at the discretion of the airline. Behaviour You must not behave in a way that may cause distress or annoyance to others or may create the risk of danger or damage to property. If you are subject to arrest or prevented from travelling at the discretion of an airline or other transport providers or if you are evicted from your accommodation at the discretion of the accommodation managementThe FreedomTravel Group Limited will not refund any portion of the cost of your holiday and ifThe FreedomTravel Group Limited incurs any expense because of your behaviour you will be obliged to compensateThe FreedomTravel Group Limited for that expenses. Cruise Bookings It is the customers responsibility to settle all of their on board accounts. Children under the age of 18 will not be carried unless accompanied by an adult over the age of 21 at time of boarding who accepts responsibility for their welfare conduct and behaviour. Infants younger than 6 months at point of boarding may not be accepted on some ships full detail is provided at booking stage and we accept no liability for incorrect information that may have been provided by you. You must declare any pregnancy to us at the earliest opportunity as on certain cruise ships carriage of advanced pregnant women is not permitted typically if the pregnancy is more than 24 weeks at the anticipated return date. We reserve the right to refuse passage onboard to any person who appears to be in advanced stages of pregnancy These booking conditions are our responsibility as your tour operator. They are not issued on behalf of and do not commit any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status a child must be under 2 years of age on the date of its return flight. Travel Insurance Recommendations It is highly recommended that you take out adequate travel insurance cover for your trip.This should be done before you travel and you should be aware that it is in your best interest to take this travel insurance out now with immediate effect as you will find that most travel insurance policies offer you an instant cancellation cover for the travel services that you have now purchased. travel holidays good for everyone The Travel Association